Shipping Policy
Last updated: January 1, 2026
Order Processing
Orders are typically processed and shipped from our fulfillment center within 2–3 business days of order confirmation (Monday–Friday, excluding US holidays). You will receive an email with tracking information once your order ships.
US Domestic Shipping
We ship to all 50 US states via USPS and private carriers.
- Standard delivery: 5–7 business days after shipping
- 3-bottle and 6-bottle packages: FREE shipping
- 2-bottle package: Standard shipping charge applies at checkout
International Shipping
We ship to most international destinations. International orders may take 10–12 business days for delivery, depending on customs processing in the destination country.
- International shipping costs are calculated at checkout based on destination
- Customers are responsible for any import duties, taxes, or customs fees imposed by their country
- We are not responsible for customs delays or refused packages
Tracking Your Order
Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours after receiving the tracking number for the carrier to update tracking information.
Address Accuracy
Please double-check your shipping address at checkout. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error immediately after ordering, contact support@northsupplements.online as soon as possible; we may be able to update the address if the order has not yet shipped.
Undelivered Or Returned Packages
If a package is returned to us as undeliverable (wrong address, unclaimed, refused), we will contact you to arrange reshipment. Additional shipping charges may apply. If you cannot be reached within 30 days, a refund of the product cost minus original shipping will be issued.
Lost Or Damaged Packages
If your package appears lost or damaged in transit, please contact us at support@northsupplements.online within 14 days of the expected delivery date. We will work with the carrier to locate the package or arrange a replacement.
Shipping Restrictions
Certain international destinations may have restrictions on dietary supplements. It is the customer's responsibility to verify that the product may be legally imported into their country. We are not responsible for orders confiscated by customs.
Contact
Shipping questions? Email support@northsupplements.online.