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Returns & Refund Policy

Last updated: January 1, 2026

Our 60-Day Money-Back Guarantee

We stand behind NeuroMind Pro with a straightforward 60-day money-back guarantee. If you are not fully satisfied with your purchase for any reason, you may request a refund within 60 days from the ship date of your order.

How To Request A Refund

To initiate a refund:

  1. Contact our support team by email at support@northsupplements.online within 60 days of your ship date. Include your order number and reason for return.
  2. Receive return authorization. Our support team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
  3. Ship the product back. Return all bottles — both used and unused — to the address provided. We recommend using a trackable shipping method. Customers are responsible for return shipping costs.
  4. Refund processing. Once we receive your return, we will process your refund within 5–10 business days to your original payment method.

Return Address

Returns should be shipped to the address on the RMA form provided by our support team. Do not ship returns without a valid RMA — packages returned without authorization may be delayed or refused.

What Is Refunded

Your refund covers the product purchase price. Original shipping costs are non-refundable, and return shipping is the responsibility of the customer.

Damaged Or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos of the issue. We will send a replacement at no additional cost.

Cancellations

Orders may be cancelled at no charge if the order has not yet shipped. Once an order ships, our standard 60-day money-back guarantee applies.

Exceptions

Refund requests submitted after the 60-day window cannot be honored. Products purchased through third-party sellers (Amazon, eBay, etc.) are not covered by this guarantee; refunds for those purchases must be requested through the original seller.

Contact Support

Email: support@northsupplements.online
Response time: Within 24 business hours (Monday–Friday, 9am–5pm ET)